Refund & Cancellation Policy

1. Eligibility for Refund

diipl shall process a refund to its paid user, if there is denial to give services, solely attributable to the fault on the part of diipl in relation to the services availed by the paid user.

Refunds are considered only when the deficiency in service is directly and exclusively caused by diipl. Any other circumstance, including but not limited to user error, third-party issues, or force majeure, shall not qualify for a refund.

2. How to Notify

Such deficiency is informed to diipl beforehand by reaching diipl through an email to our email address care@digitalinternationalintermesh.com, containing the complete details of the transactions.

• Email must be sent from the registered email address of the paid user.
• Include your full name, transaction ID, date of payment, and a clear description of the issue.
• Attach any relevant screenshots or supporting documents.

Upon receiving your email, our team will review the matter and respond within 7 business days.

3. Refund Method

The payable amount (on pro-rata basis) will be credited back to the same source from where it was received, and not by cash or any other mode.

Refunds are calculated on a pro-rata basis depending on the portion of services not rendered due to diipl’s fault. The final refund amount is determined after review and communicated to you via email.

4. Processing Time

Once approved, the refund will be initiated within 10 business days. The actual credit to your account may take additional time depending on your bank or payment provider.

5. Cancellation

Paid users may request cancellation of services by writing to care@digitalinternationalintermesh.com. Cancellation requests will be processed as per the terms agreed at the time of purchase. Any refund upon cancellation will be governed by the eligibility criteria stated in Section 1.

If you cancel a service after work has commenced, diipl reserves the right to deduct charges for the portion of services already performed.

6. Contact

For any questions regarding this Refund & Cancellation Policy, please reach out to us at care@digitalinternationalintermesh.com.

This policy is subject to change without prior notice. Please check this page periodically for updates.